Cancellation & Refund Policy

A booking is considered confirmed only after:

• Travelkar receives the required advance payment; and
• Travelkar issues a written booking confirmation, email, voucher, or other confirmation to the customer.

A payment request, quotation, or provisional itinerary does not by itself constitute a confirmed booking unless expressly stated otherwise by Travelkar.

An advance deposit, as specified at the time of booking, is required to secure applicable hotel, transport, activity, or other travel reservations.

The remaining balance must be paid before the applicable date of travel, check-in, or service commencement, as communicated during the booking process.

Failure to pay the remaining balance within the specified timeframe may result in cancellation of the booking and applicable cancellation charges.

Cancellation charges are generally determined according to the number of days remaining before the scheduled travel date.

The applicable cancellation date will generally be determined based on the date and time Travelkar receives the customer's cancellation request in writing.

Certain components may be non-refundable regardless of when the cancellation request is made.

These may include:

• Permits
• Air tickets
• Train tickets
• Visa-related charges
• Non-refundable hotel deposits
• Peak-season accommodation deposits
• Activity tickets
• Event tickets
• Vendor-specific non-refundable charges
• Other expenses expressly identified as non-refundable at the time of booking

Where a third-party supplier imposes a cancellation or non-refundable charge, Travelkar may pass that charge on to the customer.

Any refund will be calculated after deducting:

• Applicable cancellation charges
• Administrative or processing fees
• Non-refundable vendor expenses
• Payment gateway or transaction charges, where applicable
• Other charges expressly communicated at the time of booking

The final refundable amount will depend on the booking terms and the cancellation conditions applicable to the individual services booked.

Approved refunds will generally be processed within 7–10 business days after Travelkar approves the refund.

Refunds will normally be made to the original mode of payment used for the booking.

The actual time taken for the amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.

In certain circumstances, Travelkar or a third-party service provider may need to modify or cancel a booking because of:

• Operational issues
• Vendor availability
• Government restrictions
• Natural disasters
• Weather conditions
• Strikes
• Political or civil disturbances
• Transportation disruptions
• Force majeure events
• Safety concerns
• Other circumstances beyond reasonable control

Where a refund is applicable, Travelkar will communicate the available options to the customer in accordance with the applicable booking and vendor terms.

Customers should submit cancellation requests through the contact details provided by Travelkar.

The request should include:

• Customer name
• Booking/reference number
• Travel date
• Contact details
• Reason for cancellation, where required

Cancellation requests are subject to verification and applicable booking terms.

Requests to modify travel dates, hotels, transportation, activities, passenger details, or other booking components may be treated as cancellations and rebookings depending on the applicable vendor's terms.

Additional charges may apply.

If you believe a refund has been incorrectly calculated or processed, please contact Travelkar with your booking reference and relevant payment information so that the matter can be reviewed.

Travelkar Email: sales@travelkar.co.in Phone: +91 99301 61333 Address: 702, Lilac, Green Park Complex CHS Ltd, Shil Phata, Thane, Maharashtra - 421204